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Payment Information
Frequently
Asked Billing Questions
What
are accepted methods of payment?
What
do I have to do to renew my account?
When
is my billing date?
Can I submit an order to pay by check?
Can I get paper invoices mailed out?
How can I change billing method?
Why did I get two invoices for the same payment?
How do I get details about payments due?
How are late payments handled?
How do I cancel hosting?
What
are accepted methods of payment?
Accepted methods of payment include MasterCard, VISA, Discover,
American Express, check/money order and Western Union transfers. We
do not accept wire transfers. Updated credit card information can be
submitted via our secure online Update
Payment Information Form.
What
do I have to do to renew my account?
Accounts are renewed automatically on your renewal date. The credit
card on file will be debited for the renewal fee. You will receive a
statement 30 days before the charge will take place as well as on the
day that it takes place.
When
is my billing date?
All accounts are billed on the first day of the renewal month. That
is, all accounts are billed on the first of the month regardless of
whether your account is set to pay monthly, quarterly, semi-annually
or annually. At the time the domain is activated, the charge will reflect
the payment length you have selected as well as the pro-rated amount
to the first of the next month.
Example:
If an account is signed up on 8/7 for a Premium monthly plan, the
charge is $14.99 for one month hosting, plus $10.46 for the remainder
of days in August. On 10/1 and subsequently thereafter, the account
will renew for monthly hosting.
Example:
If an account is signed up on 6/25 for a Professional annual plan,
the charge is $299.98 for one year of hosting, plus $5.55 for the
remaining days of June. On 7/1 of the following year, the account
would renew annually.
Can
I submit an order to pay by check?
We
will accept payment via check or Western Union when paying on a quarterly,
semiannual, or annual basis. If you are paying by check, your account
will become active when payment has been received. Please
note you will not automatically receive an invoice if you choose
"pay by check" on our secure order form. After you have placed
your order, please send your check to:
Visual
Presence
PO Box 47
Vincent, OH 45784
Your order
will be kept on "hold" status for 30 days. If you need to
have an invoice mailed to you, please submit a Help
Desk Ticket after you have placed your order. Please note that there
is a $20 return check fee if a check is returned to us from the bank.
Can
I get paper invoices mailed out?
The
automated billing system sends out a 30 Day Invoice email as well as
a Payment Received email when payment is received. Most clients find
that printing out this invoice/statement is sufficient for recordkeeping.
Clients paying by check use the 30 Day Invoice email to pay off of and
normally don't require paper invoices. Should a paper invoice be necessary,
please note that a $3 invoice fee applies and will be automatically
added to your account.
How
can I change billing method?
You may update your credit card or change billing method from credit
card to check in the Account Management section of your Site Manager.
Scroll to the bottom of the Account Management page and click on Update
Billing Information. Updated credit card information can also be submitted
via our secure online Update
Payment Information Form.
Why
did I get two invoices for the same payment?
The automated billing system will send out 2 emails for the same charge:
one 30 days in advance and another when payment is received. Please
make note of the subject of the email as well as the due date as this
usually clarifies the intention of the bill. VP utilizes an automated
billing system to renew hosting payments which eliminates the possibility
of double billing and other human errors.
How
do I get more information about the charges on my account?
The Billing History section in your Site Manager has detailed information
about the charges to your account. General questions regarding billing
codes and other frequently asked questions are addressed in the FAQ
database under Billing. Specific questions should be submitted to the
Help Desk.
How
are late payments handled?
If the credit card we have on file cannot be processed, or payment by
check is not received by the due date, the automated billing system
will email the address on file for you. If payment is not received within
7 days after the due date, your account(s) may be suspended until payment
is received. If payment is not received within 15 days after the due
date, the account(s) may be terminated. Please inform us of any updates
or if you need grace period days added to your account.
How
do I cancel hosting?
Please submit a service request at the Help Desk to cancel hosting
for any domain. It is helpful to include whether you want the hosting
to be canceled immediately or upon plan renewal. Note that credit/refunds
are not available for prepaid hosting.
